OUR TERMS + CONDITIONS
These Terms and Conditions apply to your use of the Stella Bella Cupcakes website and or products. In these Terms and Conditions, “us”, “we”, “our” or "Stella Bella Cupcakes". By purchasing one of our products, you are agreeing to the following terms.
All pricing is in Australian dollars (AUD$) and includes 10% GST.
CAKE ORDERS POLICY
UPDATE - COVID-19 VIRUS
IF YOU ARE THINKING OF POSTPONING YOUR ORDER A MINIMUM OF 7 DAYS IS REQUIRED NOTICE AND A FULL CREDIT FOR A FUTURE ORDER WILL BE ISSUED.
KEEP US UPDATED
We are currently opened and operating as usual - happy to accommodate your order if we have availability and you choose to move forward.
As a food business we are always following strict procedures for cleanliness and good hygiene, As a small home business of ONE we are currently Virus FREE and will continue to do our part in flat-lining the curve by isolating and limiting social contact.
We will re-evaluate our plan daily as we know more , and will update as we hear more about state and country recommendations as they are announced.
Stay safe and remember to practice good hygiene.
Online orders can be placed with at least 5 business days’ notice, subject to our availability , get in contact with us. All orders require full payment at the time of ordering. Stella Bella Cupcakes accepts Visa, MasterCard via a paypal invoice. Payments are completed online via our secure payment gateway, Paypal which is a secure payment gateway with industry standard encryption.
2. Order Cancellations
Cancellations will be accepted up to 7 days prior to the scheduled pick up time only. If successful in cancellation a Credit Note will be issued which will last 3 years. No refunds will be provided for orders that are cancelled with less than 7 days notice due to costs incurred by the initiation of an order. This includes cancellation for change of mind, act's of god and other unforeseeable events.
All cancellation refunds are subject to a 20% fee to cover costs incurred by the initiation of an order. All order cancellations must be submitted in writing to email@example.com
3. Order Changes
Changes are permissible to an order up to 5 days prior to the scheduled pick up time.Stella Bella Cupcakes cannot guarantee that alternative cake flavours, icing colours or styling elements that appear on our finished cakes will be available. All changes must be submitted in writing to firstname.lastname@example.org
All our Terms & Conditions are in accordance with the Australian consumer legislation.
You are entitled to a repair, replacement or in some cases, a refund only when a product is not of acceptable quality, as outlined by the Australian Consumer Legislation . Stella Bella Cupcakes are not liable for damage that may occur to an order after pickup or delivery. Stella Bella Cupcakes takes all care and effort to ensure the integrity and quality of all products. All orders that leave our kitchen are created with the highest care possible. Once an order is received by a customer from the Stella Bella Cupcakes premises, we relinquish all responsibility for an order's condition and appearance. We no longer have control over the appearance of the product. We provide all customers with care and handling instructions through our online store and verbally. If an order is damaged during transit or anywhere that is not on the Stella Bella Cupcakes premises, it is at the discretion of Stella Bella Cupcakes to remedy accidental customer damage. If an order is not collected by a customer, Stella Bella Cupcakes is unable to provide a refund for the order.
5. Customer Dissatisfaction
Stella Bella Cupcakes is committed to quality and exceptional customer service. If a customer is dissatisfied with our products or service, we encourage customers to call 0410690197 or email email@example.com should they wish to provide us with feedback. Complaints will be effectively assessed and responded to within 48 hours.
6. Artistic License Disclaimer
Customers may request particular decorative specifications; however all cakes are subject to the artistic expression of Stella Bella Cupcakes. All our products are handmade and unique, so no two are ever the same. As such, cake garnishes will change from time to time depending on their availability. Where a certain styling element is unavailable, Stella Bella Cupcakes will endeavour to replace the element with another to maintain the artistic integrity of the finished cake. None of our products will ever replicate or look identically, like another photo. Stella Bella Cupcakes is not able to provide a refund for a cake that does not look identically like another photo.
7. Delivery policy
Stella Bella Cupcake offers a delivery service that will guarantee a customer’s order arrives in pristine condition, as intended by Stella Bella Cupcakes. Stella Bella Cupcakes will repair or remedy any damage, if it occurs in transit with the Stella Bella Cupcakes delivery service. Our delivery service is subject to the delivery location and the availability of our driver and requires approval from Stella Bella Cupcakes. If we are able to deliver to your location, we will arrange for the order to be delivered to the address provided. Our courier service will take all reasonable measures to deliver products on or before the time for delivery set out in our order confirmation. We cannot guarantee delivery by the chosen time-slot due to factors outside of control, such as traffic. Payment for all deliveries must be made in full online before the order leaves our kitchen. Couriers will not be able to wait at delivery locations if there is no Stella Bella Cupcakes person to receive the order. Customers must ensure a person is available to receive a delivery during the time-slot chosen. In the event where the courier arrives at a location and is not able to deliver the product, the courier will not be able to wait, and will return the product to Stella Bella Cupcakes premises, at the customer's expense. Once a product is delivered and signed by an authorized person, Stella Bella Cupcakes releases all responsibility for the condition of the product. Stella Bella Cupcakes is unable to provide a refund for the order.
Stella Bella Cupcakes will not be held responsible for the condition of an order once the cake has been received by the venue.