We would love to make a cake for your next event.
If it's your first time ordering with us, below are some answers
to our Frequently Asked Questions.
UPDATE - COVID-19 VIRUS
IF YOU ARE THINKING OF POSTPONING YOUR ORDER A MINIMUM OF 7 DAYS IS REQUIRED NOTICE AND A FULL CREDIT FOR A FUTURE ORDER WILL BE ISSUED.
KEEP US UPDATED
We are currently opened and operating as usual - happy to accommodate your order if we have availability and you choose to move forward.
As a food business we are always following strict procedures for cleanliness and good hygiene, As a small home business of ONE we are currently Virus FREE and will continue to do our part in flat-lining the curve by isolating and limiting social contact.
We will re-evaluate our plan daily as we know more , and will update as we hear more about state and country recommendations as they are announced.
Stay safe and remember to practice good hygiene.
Will my buttercream cake be ok in the fridge overnight if I collect it the day before my event?
Yes! All of our cakes can be eaten 24 - 48 hours after pick up. We recommend you to wrap the entire cake box in 2 layers of cling film before storing in the fridge. This keeps the cake free of fridge odors and helps any edible flowers to remain fresh. Bring the cake to room temperature before serving. Keep it away from direct sunlight, heaters or flames.
Will my Fondant cake be ok? if I collect it the day before my event?
Yes! All our fondant cakes are fine at room temperate , please keep them away from direct sunlight, heaters or flames to avoid melting.
Can I have Choose different Flavours for each Tier?
Yes! You can have a different flavour in each tier.
With each flavour of cake, a complimenting flavour of ganache will be added.
For weddings and Engagements - Get in contact with us 6 weeks prior, for Birthdays and other occasions get in contact with us a minimum 2 weeks prior, The general rule is the quicker you book the date the more we can accommodate you. Often we do take last minute requests depending on availability.
Can I change my order once it's been placed?
Yes, we can change any order with 5 days notice. Simply email us your order confirmation number and what you would like to change. We will confirm all updated orders via email.
What's your cancellation policy?
We offer a refund as a credit note if you need to cancel your order within 7 days of it's collection date. Please note there is a 20% order processing fee that is not refundable.
How far in advance should I book my cake with you?
As soon as you can. We take orders on a first come, first serve basis and have limited availability. All of our cakes are made to order.
I've left my cake to the last minute, Is there any chance you can squeeze my order in?
We might be able to! Simply drop us an email at email@example.com to see if we can fit you in.
I've seen a cake on an Instagram feed that I really like. Can you make something similar?
Yes. We can make variations of your Instagram Pictures. Please note that all our cakes look unique, with no cake being exactly the same.
Do you make Dietary Specific Cakes? How about Gluten Free?
No sorry! All of our cakes contain flour, eggs, milk and butter and we are unable to substitute these ingredients in our recipes. we do however make lactose free vanilla and chocolate sponge cakes/ cupcakes, we use Nutlex and Lactose Free Milk Substitutes.
Can I collect my Cake the day before my Function?
Yes, providing you make prior arrangements with us, we can arrange to have your order completed the day before.
What's the best way to transport my cake once I collect it from your kitchen?
Keep the cake box on the floor of your car with the air conditioning on. The floor is the flattest and most stable part of the car. Try to avoid putting it on the seat, as it can cause the cake to slope during transportation. If the cake is a buttercream cake Keep your cake refrigerated and bring to room temperature an hour before serving.
Do you do deliveries to homes and venues?
Yes, we provide our delivery service to certain Sydney suburbs starting from $55. We can deliver your order prior to your arrival at your venue for peace of mind or to your home. Send us an email to firstname.lastname@example.org find out more.
I'm still stuck on how to order a cake and want to talk to someone - who can help? - Email us or Click on the Let's Chat - Chat Box
EMAIL US: email@example.com
Tuesday - Saturday 10am - 4pm
If there is no answer we're most likely helping other customers or busy in the kitchen. Please leave us a message and we will return your message within 48 hours.
Below is a list of Mud cake flavours we offer for our custom cakes, our buttercream cakes are either vanilla or chocolate sponge unless requested otherwise.
Chocolate - Wonderfully rich and moist full of chocolate flavour, a popular favourite.
Marble - Swirls of white & chocolate mud cake superbly blending two flavours for twice the taste.
Caramel/White Mud - Swirls of white & Caramel mud cake superbly blending two flavours for twice the taste.
Caramel - Caramel white chocolate mud cake, makes a dense, sweet, moist caramel cake
Chocolate Mint - A hint of mint blends beautifully to give a refreshing flavour.
Chocolate Raspberry or Strawberry - Traditional chocolate mud cake with raspberry or strawberry flavour.
White Chocolate Raspberry or Strawberry - Traditional chocolate mud cake with raspberry or strawberry flavour.
Vanilla Bean & White Chocolate - Sweet, moist and utterly delicious.
White Choc Coconut - White chocolate with coconut flavouring and coconut.
Dark Choc Coconut Rough - Dark chocolate with coconut flavouring and coconut.
Coffee Latte - White chocolate mud cake with a delicious coffee flavour.
Chocolate Hazelnut - rich and moist full of chocolate flavour with layers of Nutella Ganach
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